Right of Withdrawal for Consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)
cancellation policy
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods (Spickboy™).
To exercise your right of withdrawal, you must inform us (Spickboy, Groninger Straße 28, 13347 Berlin, email address: support@spickboy.com ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline , it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
In the event of cancellation, we will reimburse you all payments, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days of receiving your return and after inspecting all the goods. The reimbursement will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise.
Conditions for returns:
Products must be returned in their original condition, unused, complete with all accessories and in the original packaging to be eligible for a full refund.
Inspection and depreciation of returns
If you use the goods after delivery, we reserve the right to check the condition of the returned goods. In particular, technical devices such as Spickboy™ are subject to a comprehensive technical inspection by our specialist staff to determine signs of use and the operating time.
If the returned goods show signs of use or a loss of value resulting from handling that goes beyond checking their quality, properties and functioning, we reserve the right to make a reduction in value of up to 40% of the original purchase price. The exact amount of the reduction in value will be communicated to you in the refund confirmation.
return
You must return the goods to Spickboy, Groninger Straße 28, 13347 Berlin promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 14-day period.
You will bear the direct cost of returning the goods.
grounds for exclusion or expiration
The right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to special customer requirements or are clearly tailored to personal needs.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back to support@spickboy.com or to Spickboy, Groninger Straße 28, 13347 Berlin .)
• I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/ the provision of the following service ( )
• Ordered on ( )/ received on ( )
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if notification is on paper)
• Date