Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)
Cancellation policy
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods (Spickboy™).
To exercise your right of withdrawal, you must notify us (by email to support@spickboy.com) of your decision to withdraw from this contract by means of an unambiguous statement. Before returning the goods, we ask you to contact us to coordinate the return. This will enable us to provide you with the correct return address and to check the condition of the goods (e.g., unused and complete with accessories). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
In the event of cancellation, we will refund all payments, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), promptly and at the latest within 14 working days of receiving your return and after inspecting all goods. The refund will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise.
Conditions for returns:
Products must be returned in their original condition, unused, complete with all accessories and in the original packaging to be eligible for a full refund. A return may be refused if the product is no longer in a condition suitable for resale.
Additional conditions for technical devices such as the Spickboy™:
• Protective films, display films and the original packaging must be in an undamaged and intact condition.
• The airtight wrapping packaging must not be opened or damaged.
• The device must not show any signs of use, in particular no fingerprints, scratches or residues on the display or casing.
If any of these criteria are not met, we reserve the right to deduct a reasonable amount of up to 40-50% of the original purchase price. The exact amount of the deduction will be communicated to you in the refund confirmation.
Inspection and depreciation of returns
Upon receipt of your return , our specialist staff will conduct a thorough inspection to assess the condition of the returned device. This will include checking whether:
• The device and all accessories are in unused condition.
• The protective films, the airtight wrapping and the original packaging are intact.
• There are no visible signs of wear such as fingerprints, scratches or residues on the display or casing.
If a loss of value is determined that goes beyond a normal inspection of the condition, we reserve the right to make an appropriate reduction in value of up to 40-50% of the original purchase price .
This depreciation is intended to ensure that the product remains in a new, original condition so that we can provide other customers with flawless goods that meet our quality standards.
Return
You must return the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period. You will receive the exact return address by email or upon request after your cancellation.
You shall bear the direct costs of returning the goods.
Grounds for exclusion or expiration
The right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to specific customer requirements or are clearly tailored to personal needs.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it to support@spickboy.com )
• I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )
• Ordered on ( )/ received on ( )
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if notification is made on paper)
• Date